Managed Services

Managed services are the services that are managed by a vendor for a customer based on the agreed terms of how outcomes would be measured also known as Service Level Agreement (SLA) and Key Performance Index (KPI) for a priced fixed by the parties. Even though the price of most services is decided, certain services that are variable in nature can only be charged on an hourly basis. The service provider then assumes responsibility to manage, maintain, and provide solutions to problems 24 hours a day or based on their terms in Service Level Agreement (SLA).

 

Managed Service improve operational efficiency, reduce the operating costs, minimize the downtime, give you enterprise-level support, allows you to focus on the core business, and you have your peace of mind that you services are being taken care of 24*7*365

We at NextGen InfoWorld provide Managed Services that are available for but not limited to:

  • Management and Monitoring
  • Infrastructure Monitoring
  • Preventive Maintenance
  • Network Operations
  • BPO
  • Web Application Development
  • Website Development
  • Presentation creation
  • Production Support
  • Documentation
  • RFP preparation, RFP response preparation

Managed Services requirements are unique to every business and all our solutions are customized to your specific needs while keeping in mind the mission and vision of your business. This is why we dedicate an Account Manager appointed exclusively to you to understand the latent needs of your business and suggest the best measures to take care of all your business needs.

For any further queries, you can get in touch with our Customer Service Help Desk that is available 24 hours a day for 7 days a week.